policyreturn & refund

Thanks for shopping at D’decor. We appreciate the fact that you like to buy our products.
We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event,
we invite you to review the following terms related to returning a product.
As with any shopping experience, there are terms and conditions that apply to transactions at D’decor Store.
The main thing to remember is that by placing an order or making a purchase at D’decor, you agree to the terms set forth as below.

  • On what basis can I return the product ?

    Product can be returned if one of the below conditions is satisfied
    • Product is Damaged- during transit

    • Product is Defective - during manufacturing process

    • Product is Not as described on the website

    • Order is Delayed for over 10 days

    Important Points
    • Orders cannot be cancelled, once they are shipped.

    • Return process will be initiated once we receive the goods.

    • Return valid only for customers in India.

    • Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.

  • How do I return an item ?

    • Step 1

      To return your shipment please go to "My Orders "select "Return Requested" by selecting the order/product you want to return and state the reason for the return.

    • Step 2

      We will arrange for a pick up from the same address to which the product was shipped.

      Please put the Product in its original packaging and seal it well and send it across.

      Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return
    • Step 3

      Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will initiate the return. On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will not be accepted and would be returned back to you.

  • When will I get my refunds ?

    • Once you request the cancellation of item(s) in your order, it will take us a maximum Up to 14 Business Days to cancel the order and initiate a refund. You will be notified of the same by email.

      If the payment was made by Credit Card or Net Banking,we will refund the money back to your Credit, Debit Card or Net Banking Account Respectively.

  • Can I return a part of the order ?

    Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

  • What is "Not as described condition for return?

    In case there is a mismatch between what is stated on the website and the order you received, you can return the order under ' Not as described'. This can include sizes, colors, designs and product description.

  • What are the exceptions to the Returns policy?

    • Products bought at D’decor store. Please refer to respective stores for their return policy.

    • Return request is made outside the specified time frame.

    • Anything missing from the package received by you including price tags, labels, original packing, freebies and accessories.

    • Defective/damaged products due to customer handling

    • Used products

    • Products with tampered or missing serial numbers.

    • Made-to-order/ Custom-stitched products

  • Who do I contact for queries regarding refunds and returns?

    You can call us on our Toll number: 18002679008

    You can also drop in an email to: enquiry@ddecor.com

    Our Returns Address:

    1081/1082, Solitaire Corporate Park - 10
    167, Guru Hargovindji Marg
    Andheri East, Mumbai 400093
    INDIA


    If returns/refund queries are not resolved please write to :
    GRIEVANCE OFFICER- Jaipal Varma
    Email id: enquiry@ddecor.com