Return & Refund

Thanks for shopping at D'decor. We appreciate the fact that you like to buy our products. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. As with any shopping experience, there are terms and conditions that apply to transactions at D'decor Store. The main thing to remember is that by placing an order or making a purchase at D'decor, you agree to the terms set forth as below.

PRODUCT CAN BE RETURNED IF ONE OF THE BELOW CONDITIONS IS SATISFIED
  • Product is Damaged- during transit
  • Product is Defective - during manufacturing process
  • Product is Not as described on the website
  • Order is Delayed for over 10 days
PRODUCT CAN BE RETURNED IF ONE OF THE BELOW CONDITIONS IS SATISFIED
  • Orders cannot be cancelled, once they are shipped.
  • Return process will be initiated once we receive the goods.
  • Return valid only for customers in India.
  • Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.

Can I get a refund?

We will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower.

IN CASE YOU DO NOT WANT TO OPT FOR THE GIFT VOUCHER FOR THE AMOUNT OF REFUND OR THE EXCHANGE PRODUCT, SUCH AMOUNT SHALL THEN BE REFUNDED AS YOU PAID FOR THE PRODUCT. IF THE PAYMENT WAS MADE BY CREDIT CARD, DEBIT CARD OR NET BANKING, WE WILL REFUND THE MONEY TO YOUR CREDIT CARD, DEBIT CARD OR NET BANKING ACCOUNT RESPECTIVELY*. TBD

Once you request the cancellation of item(s) in your order, it will take us a maximum Up to 14 Business Days to cancel the order and initiate a refund. You will be notified of the same by email.

And more questions...

We will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower.

IN CASE YOU DO NOT WANT TO OPT FOR THE GIFT VOUCHER FOR THE AMOUNT OF REFUND OR THE EXCHANGE PRODUCT, SUCH AMOUNT SHALL THEN BE REFUNDED AS YOU PAID FOR THE PRODUCT. IF THE PAYMENT WAS MADE BY CREDIT CARD, DEBIT CARD OR NET BANKING, WE WILL REFUND THE MONEY TO YOUR CREDIT CARD, DEBIT CARD OR NET BANKING ACCOUNT RESPECTIVELY*. TBD

Once you request the cancellation of item(s) in your order, it will take us a maximum Up to 14 Business Days to cancel the order and initiate a refund. You will be notified of the same by email.