FAQs

  • Call us on 1800 267 9008 from 09:00 hrs IST to 19:00 hrs IST or drop us a mail to enquiry@ddecor.com

  • Please select the 'Unsubscribe' option that comes with every email or newsletter that is sent from D'decor.

  • We do not share your information with anyone. Please read our Privacy Policy for more details.

  • After you make your selection and complete the payment process successfully, an automatic order confirmation email will be sent to you with an order confirmation number from D’decor.

  • You can track your order by keying in your order number in the 'Track Order' option. Or, simply send an email to enquiry@ddecor.com or cust.care@ddecor.com

  • In the rare case that your selection is out of stock, you will be intimated about the next available date. If the date is not suitable, you have the option of changing the selection or canceling your order.

  • Subject to goods being in stock and geographic condition of the city, shipping across India typically takes 4-5 working days.

  • You can modify your order during the shopping process by editing your shopping cart. Once you confirm payment, the only way to change your order would be to cancel before the order is shipped and place a new order.

  • Subject to goods being in stock and geographic condition of the city, shipping across India typically takes 4-5 working daysAll orders can be cancelled before the order is shipped from our warehouse. Once the order is shipped, a cancellation cannot be accepted. Any order requiring special production cannot be cancelled.

  • Please write to our Support Executive at cust.care@ddecor.com or enquiry@ddecor.com and. we will be happy to help you with your order queries.

    • CREDIT CARDS:
    • MasterCard

    • VISA

    • American Express

    • DEBIT CARDS:
    • Maestro

    • Electron

    • NET BANKING:
    • For all major Indian banks

  • Your credit card will be charged at the time of placing your order through our secured payment gateway, CC Avenue. An online real–time authorization is done through the payment gateway.

  • Currently, we do not provide an option for COD. We will be introducing it soon.

  • All domestic orders are billed in Indian Rupees (INR).

  • Our prices are inclusive of all applicable taxes. You will not be charged more than the price mentioned on the website.

  • Currently, we ship only domestically. We will be starting International shipping soon. If you have a specific request, please write to support@ddecor.com for further information.

  • We have partnered with Blue Dart to provide the best and quickest shipping option.

  • We can only process one shipping address per order. So, if you would like to order several items and ship to different addresses, please treat these as separate orders.

  • Sorry, we do not ship to Post Office Boxes. If you have a specific request, please write to cust.care@ddecor.com or enquiry@ddecor.com for further information.

  • Please ensure that you type the correct and complete shipping address while ordering as this cannot be changed after confirming your order.

  • Call 1800 267 9008 from 07.30 hrs IST to 20.30 hrs IST or email enquiry@ddecor.com or cust.care@ddecor.com

  • Please provide the billing address as per the address on your credit card for successful payment processing.

  • Subject to goods being in stock, domestic shipment across India typically takes 4-5 working days.

  • We accept returns only for defective goods or those which are damaged in transit when ordered through our online store. You can also return an item if the order has taken more than 10 days to be delivered from the promised date of delivery.

  • Products bought online cannot be exchanged or returned at any of our retail stores.

  • Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 working days after we receive and process your return. A refund confirmation will be sent to your email address.

  • To redeem your credit note, key in the code at check out. If the value of your purchase is higher than the value of the credit note, you can pay the difference with any of our payment methods. You will need to use the full amount of the credit note in a single purchase. Please note that you cannot redeem the credit note at any retail outlets.